First steps
1. Hard-refresh the page (Ctrl+F5 or Cmd+Shift+R)
2. Go to Products → My Plans
3. Check Billing History — is the payment listed?
Plan still not appearing after 5 minutes
Contact support and provide:
• Your account email
• Payment amount and date
• Payment method (card, crypto, WeChat)
• A screenshot or transaction ID
Cryptocurrency payments
Blockchain transactions can take a few minutes depending on network load. If your plan hasn't appeared after 30 minutes, contact support with your txid.
⚠️ If the received amount is lower than required due to fees or underpayment, your payment will not be processed. Contact support to resolve. All fees are the sole responsibility of the customer.