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Payment not going through — troubleshooting guide

Accepted payment methods

• Visa / Mastercard (via Stripe)

• Amex

• Cryptocurrency (Bitcoin, USDT, ETH, and others)

• WeChat Pay

• Local payment processors, if available

• Bank transfer — contact support to receive an invoice

The card is declined / Stripe won't accept it

1. Confirm your card supports international online payments — check with your bank

2. Try a different card (different bank or card type)

3. Disable your VPN while paying

WeChat Pay — payment sent but balance not updated

WeChat payments sometimes require additional processing time. If the plan hasn't appeared, contact support and provide:

• Payment amount and time

• A screenshot of the WeChat confirmation

Proceed button does nothing

1. Close the support chat (bottom-right button)

2. Clear browser cache (Ctrl+Shift+Del → Clear data)

3. Try incognito mode

4. Try a different browser

5. Disable ad blockers and browser extensions

Minimal payment is $50 error

The $5 Intro plan is a one-time trial offer. After that, payments start from $50 in accordance with our pricing policy.

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