Proxies not working — step-by-step troubleshooting

Quick diagnostics

Step 1. Test with curl

Copy the curl command directly from your plan page in the dashboard (click Copy curl). Open a terminal (Windows: Win+R → cmd) and run:

curl -x "http://LOGIN:[email protected]:823" https://api.ipify.org/

If curl returns an IP address — the proxy is working. The issue is in your application or script, not the proxy itself.

Step 2. Check the errors on your dashboard

All proxy errors are logged in your dashboard:

https://app.dataimpulse.com/dashboard

Troubleshoot any error using this guide:

https://dataimpulse.com/blog/proxy-errors-types-causes-and-solutions/

Step 3. Switch protocol

If you're using SOCKS5, try HTTP instead:

http://LOGIN:[email protected]:823

Also try the alternative gateway host:

http://LOGIN:[email protected]:823

Step 4. Verify the connection string format

Correct format: LOGIN:PASSWORD@HOST:PORT

⚠️ The settings panel in the dashboard (country, port) is a visual configurator only. The actual parameters must be written into your application's connection string.

Still not working?

Contact support and include:

• curl output (screenshot or text)

• Your connection string (without password)

• The tool or script you're using

• Country and port you're targeting